Planned Maintenance Notice (Summer Half Term 2011)

The following maintenance is planned for summer half-term (Week commencing 30th May):

  • Virtualization of physical server: FILESERVER – Related IT Request: ITS24724
    This will not affect access outside school however will prevent printing from the network, access to the K drive and will cause logging on issues as profiles are stored on this server. This maintenance will mean that our last physicial core server is virtualized and will enable us to increase the harddrive space (which currently is very low and is causing printing issues)
    Expected outage: Friday 27th May at 16.00pm till Tuesday 31st May 16:00
     

    Update @ 29/05/2011 - 15:14 >>>

    Virtualization of fileserver is now complete. We will be testing the server on Tuesday 31st to ensure everything will be available as normal.

  • Apply hotfix (KB978389) to VLE (SharePoint) – Related IT Request: ITS24564
    Backups are currently skipping .dwt files, this is a known issue and is causing files to skip on our backup. Applying the hotfix should rectifiy this issue.
    Expected outage: Wednesday 1st June 09:00am till 12:00pm

    Update @ 25/05/2011 - 10:46 >>>

    We will also be renewing all of our SSL certificates on Xenapp (Citrix), Mail (exchange10) and VLE (Sharepoint) to ensure that all data communication between the client and the server is encrypted.

If any of the planned maintenance work is not going as planned we will update this page with further information.

If there are any issues with this downtime please let us know well in advance so that we can review the maintenance schedule.



Update @ 01/06/2011 - 20:23 >>>

All maintenance has now been completed and went as planned.

Update @ 10/06/2011 - 09:02 >>>

Following the virtualization work of our last physical core server (FILESERVER) over half term (IT Request: ITS24724) we have been experiencing intermittent issues with user profiles loading correctly. This has resulted in the desktop icons or the N: Drive not always showing/loading correctly. We have also noticed a bandwidth high load on our core virtualization infrastructure (Citrix) since virtualizing the server.

We will therefore be returning to our physical server and turning it back on at 3:45 pm today. Whilst we are carrying out this work you may be experiencing the following issues:
  • Unable to print documents
  • Unable to login correctly, user profile not loading, count down timer
  • General slowness of the network
  • Unable to access to the K: drive
  • Unable to access curriculum documents and software
Please note that this will primarily affect curriculum machines and not admin ones.
Sorry for any inconvenience.

Technical Support