RESOLVED: Email Facilities Staff (EXCHANGE10)

Due to the Citrix outage 40 days ago, we are currently performing critical maintenance (integrity check) to our staff mail storage database. This is essential unplanned work which has to be undertaken to ensure that we are able to run email backups. 

We are anticipating the email facilities for staff to be accessible around 1/2pm today. Apologies for any inconvenience caused.

UPDATE @ 17:15pm

There was an issue with the integrity of the mail storage databases (Students, Halesworth Middle) which resulted in the backup failing due to consistency issues. This was most likely caused due the power outage we had in April 2011 which resulted in a “dirty shutdown” of our exchange server and happened most likely whilst the server was writing to the mail storage databases.

We had to dismount the mail storage databases (taking the email facilities offline) before we were able to perform the ntegrity check (eseutil /g databasename). The result database  corruption issues. We have now repaired both students and Halesworth Middle staff mail storage databasses (eseutil /p databasename) and manage to ran a full backup of our email facilities without errors.

Again apologies if you had any issues getting to the email facilities today however the work was essential for disaster recovery purposes.

Rick