The Connected Learning Community (The CLC)

Sims not loading through Citrix

admin — Fri, 09 Mar 2012 12:30:21 +0000

It has been noted that occasionally Citrix Xenapp throws a wobly and does not wish to show the Sims icon on your desktop or load Sims up. If you find you have this issue please report this to IT using email (itservices@bungazyhigh.co.uk) so we can monitor this, and take the following trouble shooting steps:

Step 1) Open up Task Manager (Right click your taskbar and click “Start Task Manager”

Step 2) Locate the “pnamain.exe” process in the processes list and click “End Process”

Step 3) Click “End process” to confirm

Step 4) Startup Citrix Xenapp by going to Start Menu (bottom left hand corner), and locate “Xenapp” or “Online plug-in” under “Citrix” in the start Menu.

Your Sims icon should now re-apear on the desktop. If you had a previous session open your Sims may automatically load up again.

Planned Maintenance – 02/03/2012

admin — Wed, 29 Feb 2012 12:47:19 +0000

Despite the maintenance work we have done on 3^rd of February to improve the performance of our internet , we are still having problems with sites not loading correctly, constant buffering of video clips and the internet being generally painfully slow to load.

The source of the problem is with our web filter and having spoken with them this morning they have advised us to make a change to the way the filter operates (inline to sideways mode). This change will affect the way staff laptops access the internet at school and therefore it is important that you go through the steps using the link below to ensure your access to the internet is not disrupted for your lessons on Friday:

http://www.theclc.co.uk/blog/2012/02/29/changes-to-internet-settings/

Please note we will be making the change to our web filter this Friday (2^nd of March 2012) at 07:30am and we are expecting access to the internet to resume as normal between 8:00/8:15am (Nikki could you please relay a message to staff as email access will not be available during that timeframe)

IT Reference Number: #ITS32103

Update @ 02/03/2012 - 08:00 >>>

This has now been completed without any issues.

Changes to internet settings

admin — Wed, 29 Feb 2012 11:42:15 +0000

We are trying to resolve ongoing performance issues with our web filter (censornet) and have been advised to make a configuration change. For this to go smoothly and ensure that there is no disruption to access to the internet at school we require you to run the following file before Friday 2nd March 2012.

Please note this only applies to staff laptops and not curriculum or student laptops. If your prompts are different to the ones shown below. Please click on “Windows XP Instructions” in the gray bar below.

Windows 7 Instructions
Windows XP Instructions

Step 1) Click on the following file:

http://www.theclc.co.uk/wp-content/upload/iesettings290212.reg

Step 2) When prompted, click run:

Step 3) When prompted, Click “Yes”

Step 4) When prompted, Click “Yes”

Step 4) When prompted, Click “Ok”

Step 1) Click on the following file:

http://www.theclc.co.uk/wp-content/upload/iesettings290212.reg

Step 2) When prompted, click run:

Step 3) When prompted, Click “Yes”

Step 4) When prompted, Click “Ok”

Planned Maintenance – 23/09/2011

admin — Wed, 07 Sep 2011 13:40:05 +0000

Our broadband provider is upgrading its network on Friday the 23rd September after school hours (3.30pm). We are anticipating that access to email and VLE will not be available from 3.30pm on Friday 23rd till approximatly 3.30pm on Saturday 24th.

Call Reference: [#ITS26507]

Email and internet is working again as normal. Apologies for any inconvenience, our ISP’s planned maintenance did not go as scheduled.

Planned Maintenance Notice (Summer 2011)

Rick — Thu, 16 Jun 2011 13:08:55 +0000

We need to run some maintenance on the Email server which will mean it’s unavailable from Friday 5th August until Monday 8th /Tuesday 9th August.

RESOLVED: Outage of Fileserver 10/06/2011 15:45:32

admin — Fri, 10 Jun 2011 14:45:37 +0000

We are currently experiencing technical difficulties with Fileserver. An incident has been logged on our helpdesk system and technical staff have been notified of the issue.

We are aiming to resume normal as soon as possible. Please check this page again shortly for any further updates.

Update @ 10/06/2011 - 15:45 >>>

See http://www.theclc.co.uk/completed-maintenance/planned-it-maintenance-week-commencing-30th-may-2011

RESOLVED: Email Facilities Staff (EXCHANGE10)

Rick — Tue, 31 May 2011 06:21:22 +0000

Due to the Citrix outage 40 days ago, we are currently performing critical maintenance (integrity check) to our staff mail storage database. This is essential unplanned work which has to be undertaken to ensure that we are able to run email backups.

We are anticipating the email facilities for staff to be accessible around 1/2pm today. Apologies for any inconvenience caused.

UPDATE @ 17:15pm

There was an issue with the integrity of the mail storage databases (Students, Halesworth Middle) which resulted in the backup failing due to consistency issues. This was most likely caused due the power outage we had in April 2011 which resulted in a “dirty shutdown” of our exchange server and happened most likely whilst the server was writing to the mail storage databases.

We had to dismount the mail storage databases (taking the email facilities offline) before we were able to perform the ntegrity check (eseutil /g databasename). The result database corruption issues. We have now repaired both students and Halesworth Middle staff mail storage databasses (eseutil /p databasename) and manage to ran a full backup of our email facilities without errors.

Again apologies if you had any issues getting to the email facilities today however the work was essential for disaster recovery purposes.

Rick

Planned Maintenance Notice (Summer Half Term 2011)

Rick — Tue, 17 May 2011 11:30:28 +0000

The following maintenance is planned for summer half-term (Week commencing 30th May):

Virtualization of physical server: FILESERVER – Related IT Request: ITS24724
This will not affect access outside school however will prevent printing from the network, access to the K drive and will cause logging on issues as profiles are stored on this server. This maintenance will mean that our last physicial core server is virtualized and will enable us to increase the harddrive space (which currently is very low and is causing printing issues)
Expected outage: Friday 27th May at 16.00pm till Tuesday 31st May 16:00

Update @ 29/05/2011 - 15:14 >>>
Virtualization of fileserver is now complete. We will be testing the server on Tuesday 31st to ensure everything will be available as normal.
Apply hotfix (KB978389) to VLE (SharePoint) – Related IT Request: ITS24564
Backups are currently skipping .dwt files, this is a known issue and is causing files to skip on our backup. Applying the hotfix should rectifiy this issue.
Expected outage: Wednesday 1st June 09:00am till 12:00pm

Update @ 25/05/2011 - 10:46 >>>
We will also be renewing all of our SSL certificates on Xenapp (Citrix), Mail (exchange10) and VLE (Sharepoint) to ensure that all data communication between the client and the server is encrypted.

If any of the planned maintenance work is not going as planned we will update this page with further information.

If there are any issues with this downtime please let us know well in advance so that we can review the maintenance schedule.

Update @ 01/06/2011 - 20:23 >>>

All maintenance has now been completed and went as planned.

Update @ 10/06/2011 - 09:02 >>>

Following the virtualization work of our last physical core server (FILESERVER) over half term (IT Request: ITS24724) we have been experiencing intermittent issues with user profiles loading correctly. This has resulted in the desktop icons or the N: Drive not always showing/loading correctly. We have also noticed a bandwidth high load on our core virtualization infrastructure (Citrix) since virtualizing the server.

We will therefore be returning to our physical server and turning it back on at 3:45 pm today. Whilst we are carrying out this work you may be experiencing the following issues:

Unable to print documents
Unable to login correctly, user profile not loading, count down timer
General slowness of the network
Unable to access to the K: drive
Unable to access curriculum documents and software

Please note that this will primarily affect curriculum machines and not admin ones.

Sorry for any inconvenience.

RESOLVED: Outage of Xenapp 16/05/2011 20:02:00

admin — Mon, 16 May 2011 19:02:05 +0000

We are currently experiencing technical difficulties with Xenapp. An incident has been logged on our helpdesk system and technical staff have been notified of the issue.

We are aiming to resume normal as soon as possible. Please check this page again shortly for any further updates.

Update @ 20:06 >>>

A server restart has been performed and this outage is intentional in effort to resolve ongoing profile issues with one of our citrix xenapp servers (XENAPP). Related incident ref: #ITS

RESOLVED (16/05/2011 - 20:10)

RESOLVED: Outage of Vault 13/05/2011 11:50:34

admin — Fri, 13 May 2011 10:50:45 +0000

We are currently experiencing technical difficulties with Vault. An incident has been logged on our helpdesk system and technical staff have been notified of the issue.

We are aiming to resume normal as soon as possible. Please check this page again shortly for any further updates.

RESOLVED (09/05/2011 - 11:55)