Technical Support

Please us the ITS Service Desk mailbox (itservices@bungayhigh.co.uk) in first instance to obtain technical support where possible.

This way you will receive a unique reference number which directly relates to your request and can be re-assured that:

• Your query will be dealt with effectively
• Any technical person is able to update you on your query and let you know what has happened
• There is a history which may highlight bigger problems
• There is clear accountability
• Workload is prioritized to urgency and impact
• Clear communication channel by incorporating everything into one
• Allows us to create trends and reports to create long-term plans to further improve the IT facilities and technical support in school

Customer Satisfaction
We want to make ensure that we fulfil our supporting role effectively in school, therefore please let us know what you think of the service that you have received by clicking on the link provided in any support emails.

Knowledge Library
Have you tried out selfhelp knowledge library?  Visit: www.theclc.co.uk
Contact Details:

We are available 8:00am till 4:00pm – Monday to Friday
Telephone: 01986 891650
Email: itservices@bungayhigh.co.uk